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Frequently asked questions about the Alumni Association

Alumni Association FAQs

Q) How do I become a member of the Alumni Association?

Q) I can’t log into the alumni website, or I need to reset my password. Can you help?

Q) What is my IRN and where can I find it?

Q) How can I obtain proof of my alumni status?

Q) How do I change my name, request a copy of my degree, or request copies of my transcript?

Q) I need to update my email/home address/phone/etc., how do I do that?

Q) Why are certain fields grayed out on my alumni profile?

Q) Why am I getting a message that says I need to be an alumnus to access the alumni website? I finished my last class a few weeks ago.

Q) What discounts do I receive as an alumnus? Where can I find them?

Q) Are there local chapters for University of Phoenix alumni? If so, how do I find one near me?

Q) Why don’t you have an alumni chapter in my city?

Q) What career services do you offer to alumni?

Q) How do I become a faculty member at UOPX?

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Q) How do I become a member of the Alumni Association?

A) As a graduate of University of Phoenix, you are automatically a part of the Alumni Association. To gain access to the benefits on the alumni website, please log in using your eCampus login credentials.

 

Q) I can’t log into the alumni website, or I need to reset my password. Can you help?

A) If you already have an eCampus login, you can recover/reset your credentials here. If you do not have an eCampus login, you can create a login here.

 

Q) What is my IRN and where can I find it?

A) Your IRN or ‘Individual Record Number’ is your unique identification number. You can find it on your alumni profile. If you need your IRN in order to create an eCampus login, please email alumni@phoenix.edu with your name as it appears on your diploma, your graduation date, birth date, or the last four (4) digits of your social security number.

 

Q) How can I obtain proof of my alumni status?

A) You can download an official University of Phoenix Alumni Association membership card on your alumni profile.

 

Q) How do I change my name, request a copy of my degree, or request copies of my transcript?

A) Please contact the Office of Admissions and Records Support Center at 602-557-4600, or 800-866-3919, or via email at ARSC@phoenix.edu. Their office hours are 6:00 a.m.-5:00 p.m. MST, Monday-Friday.

 

Q) I need to update my email/home address/phone/etc., how do I do that?

A) All updates to your contact information can be made on your alumni profile.

 

Q) Why are certain fields grayed out on my alumni profile?

A) These fields are not editable and are part of your official student record. If any of those fields need to be updated, please contact the Office of Admissions and Records Support Center at 602-557-4600, or 800-866-3919, or via email at ARSC@phoenix.edu. Their office hours are 6:00 a.m.-5:00 p.m. MST, Monday-Friday.

 

Q) Why am I getting a message that says I need to be an alumnus to access the alumni website? I finished my last class a few weeks ago.

A) This is standard and you have nothing to worry about. Once you order your diploma, it takes time for our database to switch you from ‘student’ to ‘alumni’ status. This process typically takes about 30 days. If you need help ordering your diploma, please contact your Academic Representative.

 

Q) What discounts do I receive as an alumnus? Where can I find them?

A) As an alumnus, you can earn exclusive rewards, discounts and receive cash back offers at various companies and online retailers. You can find some of them on the Benefits & Discounts page of the alumni website. You can find even more on University Marketplace, a site where you can shop hundreds of your favorite brands and retailers.

 

Q) Are there local chapters for University of Phoenix alumni? If so, how do I find one near me?

A) Yes, the Alumni Association operates ground chapters across the country. There are no monetary dues to join a Chapter. Membership advantages include an improved sense of connection to fellow alumni and the University, opportunities to network both socially and professionally, improved speaking and presentation skills, and the chance to make a difference in your local community. To find the chapter closest to you, visit the Alumni Chapters page of the alumni website.

 

Q) Why don’t you have an alumni chapter in my city?

A) There are currently 49 alumni chapters across the United States. The Chapter selection process includes these criteria:

  • Total Alumni population (footprint)
  • Campus presence
  • Strong campus support
  • Level of participation at Homecoming events
  • Geography, national balance, proximity to existing Chapters

While we don’t have any plans on future expansion of the program at this time, we will certainly make a note of your request and look into your area as a possibility. If you have any questions, please contact us at alumnichapters@phoenix.edu.

 

Q) What career services do you offer to alumni?

A) Phoenix Career Guidance System is an interactive career planning experience that will take you through 10 milestones. It helps you set goals, develop the skills to be a well-prepared job seeker and shows you how to connect with employers. Some of the interactive tools help you perfect your resume, prepare for interviews and search for jobs.

 

Q) How do I become a faculty member at UOPX?

A) For more information about becoming a faculty member at UOPX, please visit the “Become a faculty member” page.